We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

VR recalculate remediation target based on Risk Rating change date

Henry Martin
Tera Contributor

Just exploring ideas here.

 

Can you configure ServiceNow VR to use the date/time the VIT changed (in this case increase) its Risk Rating as the reference date for determining the Remediation Target date?

Example scenario:

 

- a VIT is created with risk rating = medium or high

- Remediation Target is calculated based on that risk rating

- after some time, the risk rating changed to Critical for whatever reason

- VR recalculates the Remediation Target and still uses the "Opened" date. This, most probably, means the VIT will be marked as Target Missed already

 

Can that behaviour be changed so that VR uses the time/date when the risk rating changed for calculating the new remediation target?

1 REPLY 1

andy_ojha
ServiceNow Employee

Hey there,


In the Q4 2025 release of both VR and USEM (VR v30x), an enhancement was released that helps with this use-case. 

We'd have to be using a versions of VR at or later than:

- 26.4.4 (Non-USEM), or 30.2.5(USEM)...
 -- USEM Means VR v30x or later (the next evolution of VR)
 -- VR v30.1.4 originally published on Dec 11, 2025, and was replaced with VR v30.2.5 to be the minimum version of USEM (VR v30x) with the Jan 20, 2026 Store App patch

In your Remediation Target Rules -> you can, optionally, setup a recalculation option.

You can change the behaviour, so that the Remediation Target Date on a VIT is re-evaluated, where the clock starts at the time of the Risk Rating being changed.

This is driven by the Risk Rating being changed on the VIT though (not the Risk Score); the Risk Score (0-100) ranges would would be key here.  The VIT Risk Score would have to change "enough", such that the the respective Risk Rating is changed (driven by the Risk score ranges and thresholds).
- E.g. if the Risk score changes from 72 to 79, the Risk Rating will remain as 2-High (no change)
- E.g. if the Risk score changes from 72 to 91, the risk Rating will change from 2-High to 1-Critical 

The first option (Default calculation) is a bit confusing
- If a Remediation Target Date has been set on a VIT, there is the nightly job that checks the VITs to see if a more aggressive rule applies to that VIT record (based on the rules you have setup), or if we used a field like "Last opened" to start the clock and the VIT Closes -> Re-opens again, this be used to start the clock again

 

andy_ojha_1-1784688108984.png


Reference:
https://www.servicenow.com/docs/r/security-management/vulnerability-response/time-to-remediate-rules...