VR Unassign approval notifications

Bla_ena
Tera Contributor

When an exception, false positive or unassign request is raised on VIs or RTs then approval records are created as per the VR Approval rules. In case of exceptions and false positives the notifications are sent to all the approvers for each VI or RT.
However, the unassign request does not seem to be producing immediate notification and the approvers specified in the Approval rules are not necessarily notified. Instead a scheduled job sends cumulative notification to a user group specified via a system property. Likely because the unassign functionality is expected to be used in bulk?
I do not see any KB or documentation that would make this difference in Unassign notifications clear. I'm I right in my understanding how they work? Thank you.

1 ACCEPTED SOLUTION

Martin Dewit
Kilo Sage

Your understanding of the Unassign notifications is correct. I believe the intent is to only notify the admin group in a daily digest rather than for every unassign request. I referenced the store release notes and found in Version 16.5.4 - August 2022 "The Unassign UI action clears the Assigned to and Assignment group fields and sends notifications to admins in a daily digest that records are not assigned."

View solution in original post

1 REPLY 1

Martin Dewit
Kilo Sage

Your understanding of the Unassign notifications is correct. I believe the intent is to only notify the admin group in a daily digest rather than for every unassign request. I referenced the store release notes and found in Version 16.5.4 - August 2022 "The Unassign UI action clears the Assigned to and Assignment group fields and sends notifications to admins in a daily digest that records are not assigned."