Active Directory user gets locked out whenever ServiceNow tries to connect

[Gassan]

Hello experts, we are facing an issue with out ServiceNow instance, the active directory user gets locked out whenever ServiceNow tries to connect. we have tried changing the password in the AD, that did not work, we also tried changing the user and it still got locked out

we are on Vancouver if that is relevant  

thank you all

[Sohail Khilji]

1. check the user profile.

2. check the password policy if its reasponsible

3. See if there is anything running in the background that locks the user account ?

[Gassan]

1- what should I check exactly in the user profile ?
2- Password policy is fine since other systems that are integrated with the AD are working fine.
3- there's nothing running in the background as the user gets locked out only when the integration runs (which in my case I'm running it manually using the "Test connection" related link)

[Gassan · Accepted solution]

I found the solution, the issue was showing up with I enter the active directory user and password manually on the form, for some reason, the password you enter while in the form is not the one being sent to the active directory 

What I did to resolve this was writing a background script that updates the password. That made it work