I am not getting an Incident SLA report when I am using Task SLA [task_sla] table.

Deeddeed · ‎07-31-2024

I am building an SLA Breached report for Incidents using Task SLA[task_sla] table but instead of getting reports on Incidents I am getting the attached report. How should I get the Incident report?

Dr Atul G- LNG · ‎08-01-2024

Hi @Deeddeed

Not sure what do you mean by incident report. You can add task field.

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Dr. Atul G. - Learn N Grow Together
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View solution in original post

Dr Atul G- LNG · ‎08-01-2024

Hi @Deeddeed

Not sure what do you mean by incident report. You can add task field.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Deeddeed · ‎08-01-2024

Thank you @Dr Atul G- LNG for guiding me to the right solution. Cheers!