Problem logging in

ssbino · 4 weeks ago

When I try to log in to ServiceNow University, I don't receive the MFA code via email—not even in my spam folder—and I am unable to log in.

Sachin_Nasa · 4 weeks ago

Hi @ssbino ,

In that case, you could try sending mail to ServiceNowUniversity@servicenow.com and they would make it to the directed team so that your issue could be solved.

Let me know once you tried and results pls

If you found this helpful, please mark it as Helpful and Accept as Solution so it can reach others too.

Thanks & Regards,
Sachin Narayanasamy

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glideFather · 4 weeks ago

ahoy @ssbino,

if you have issue with logging to the SN University, navigate to the login page:

https://signon.servicenow.com/x_snc_sso_auth.do?pageId=login

and click the button below hihghlighted in green:

It will let you contact the proper team to assist you.

Unsolicited advice - after this is resolved, configure the MFA with authenticator app as well, not only email but also this alternative.

✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---

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ssbino · 4 weeks ago

It’s resolved; I spoke with SSO support and also sent an email to ServiceNowUniversity@servicenow.com.
Afterwards, I tried logging in using Incognito mode; I’m not sure exactly what fixed it, but I managed to get in via an Incognito tab.
I’ve since set up other authentication options just in case I run into issues later on—thanks to everyone for the help.

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Dr Atul G- LNG · 4 weeks ago

@Jim Poisson any help here

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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Tanushree Maiti · 4 weeks ago

Hi @ssbino

refer:

KB0012116: Not receiving email with MFA code

KB0012908 Resolving email verification issues and setting up MFA for account merge

https://www.servicenow.com/community/upgrades-and-patching-forum/servicenow-university-login-issue-m...

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti