Catalog item requirement

[AnilJ]

I want populate the L2 Support group and its manager on order form, how we can achieve this.

When we entered the asset tag then this field will be populate automatically.

 

[Dr Atul G- LNG]

Hi @AnilJ 

For the catalog item, if you have a variable for the asset tag, create another variable for the manager and L2 support group. You can then use the auto-populate feature on the variable to populate both

https://www.servicenow.com/community/developer-articles/auto-populate-reference-data-in-service-cata...

[AnilJ]

Hi Atul,

We are currently using Quebec version, so there is no option like auto-populate.

[Dr Atul G- LNG]

Hi @AnilJ 

So in this case you need to write the script only, which will be a technical debt for you mate. Suggest the client upgrade to the latest version or n-1 to get more new features of ServiceNow.

[swapnali ombale]

Hi @AnilJ 

By creating business rule you can achieve this 

Create a Business Rule:

• Table: Select the order form table.
• When to Run: Choose "Before insert" or "Before update" depending on your needs.
• Conditions: Add a condition to trigger the business rule when the asset field changes.
• Script: Add the following script:
• (function executeRule(current, previous /*null when async*/) {

    // Check if the asset field has changed

    if (current.u_asset != previous.u_asset) {

        // Get the asset record

        var assetGR = new GlideRecord('alm_asset'); // Replace 'alm_asset' with your asset table

        assetGR.addQuery('sys_id', current.u_asset);

        assetGR.query();

        if (assetGR.next()) {

            // Get the L2 Support group and manager from the asset record

            var l2SupportGroup = assetGR.u_l2_support_group; // Replace 'u_l2_support_group' with your field

            var manager = assetGR.u_manager; // Replace 'u_manager' with your field

            // Populate the assignment group and assigned to fields on the order form

            current.assignment_group = l2SupportGroup; // Replace 'assignment_group' with your field

            current.assigned_to = manager; // Replace 'assigned_to' with your field

        }

    }

})(current, previous);