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04-11-2025 08:49 AM - edited 04-11-2025 08:55 AM
Hi,
I have a flow where I use "Ask for approval" action and there I set multiple approvals, one of them includes a group approval.
However, once I submit a Catalog Item, group approvals end up in REQ approvers related list (Already with the approved state) instead of RITM. I found the KA that it's the default behavior, is there a workaround for this?
The result I want to achieve, to see group members in RITM Approvers OR Group approvals list, but the outcome is this on REQ record.
Would appreciate any insights
Solved! Go to Solution.
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04-13-2025 06:54 AM
that should not happen ideally, approvals are always happening on RITM
share your flow screenshots.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-12-2025 06:27 AM
Can you show your flow triggers please, as well as the rest of the group approval action?
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04-12-2025 12:49 PM
Hi @andriusiene
use the "approval for" field. In that action select table as requested item
Or you can paste ss of your flow so I can find out error
If my response helped please mark it correct and close the thread so that it benefits future readers.
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04-13-2025 06:54 AM
that should not happen ideally, approvals are always happening on RITM
share your flow screenshots.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-15-2025 11:05 AM
Yup, it was my mistake. There were some bug. Sorry for bothering you guys. 🙂