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Group approval in RITM using flow designer is not visible in RITM Group approvals related list

andriusiene
Tera Contributor

Hi, 

I have a flow where I use "Ask for approval" action and there I set multiple approvals, one of them includes a group approval. 
However, once I submit a Catalog Item, group approvals end up in REQ approvers related list (Already with the approved state) instead of RITM. I found the KA that it's the default behavior, is there a workaround for this?

andriusiene_0-1744386239011.png

The result I want to achieve, to see group members in RITM Approvers OR Group approvals list, but the outcome is this on REQ record. 

andriusiene_0-1744386907133.png

 


Would appreciate any insights

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@andriusiene 

that should not happen ideally, approvals are always happening on RITM

share your flow screenshots.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

4 REPLIES 4

Uncle Rob
Kilo Patron

Can you show your flow triggers please, as well as the rest of the group approval action?

swapnali ombale
Kilo Sage

Hi @andriusiene 

 

 use the "approval for" field. In that action select table as requested item 

 

Or you can paste ss of your flow so I can find out error 

If my response helped please mark it correct and close the thread so that it benefits future readers.

 

 

Ankur Bawiskar
Tera Patron
Tera Patron

@andriusiene 

that should not happen ideally, approvals are always happening on RITM

share your flow screenshots.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Yup, it was my mistake. There were some bug. Sorry for bothering you guys. 🙂