How to redirect customers from a service portal to another site? In CSM portal, when customer tries to open an item/record producer(ex: "Hardware Order"), instead of opening form, can we redirect to another site? How can this be achieved?
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Regards Dr. Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer LinkedIn: https://www.linkedin.com/in/dratulgrover YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
I am not using content items. It's a record producer which creates case, but now we want to redirect the customer to another site when they click on the item or try to open the form using bookmarks etc.
************************************************************************************************************* If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards Dr. Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer LinkedIn: https://www.linkedin.com/in/dratulgrover YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
i link you shared, shows redirection after submit, but i need to redirect users to an external site(https://xyz.com), when they try to open the record producer form. Is it possible?
