Search Context

Elana
Tera Contributor

Hello Everyone, I wanted to inquiry about my search context under my scoped application, why can't i add a resource configuration under the resource configurations related list? i want to achieve my goal in adding a resource configuration and then specify a condition that in my record producer the recommendation articles are fetched from my specific knowledge base and no other.

thank you

3 REPLIES 3

Tanushree Maiti
Kilo Patron

Hi @Elana 

 

Refer: KB0717931 'New' button is not visible for 'Resource configurations' related list of Contextual Searc... 

 

Cause


ACL script has a return value of false on OOB ACL below:

<instance>nav_to.do?uri=sys_security_acl.do?sys_id=3c3d9ec3eb32210070a9666cd206feb8 

Resolution


  • This is currently out of box functionality where adding new records for 'Resource Configurations' (cxs_res_context_config) table is blocked by way of the ACL Script which always returns false
  • Customers may choose to modify the ACL below so that it passes by having the Script return a value of true or leave the Script field empty

<instance>nav_to.do?uri=sys_security_acl.do?sys_id=3c3d9ec3eb32210070a9666cd206feb8 

  • It is recommended to add some checks in the ACL such as a 'Required Role' of Admin or as per customer preference, so that it passes only as long as certain conditions are met

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

Hi @Elana 

 

just fyi - KB1002455 Only 'maint' can modify cxs_search_res_config records 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

Hi, so i checked this solution and to me its specified as admin and i am an admin myself, do you have an other recommendations?