Search Context
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05-07-2026 05:33 AM
Hello Everyone, I wanted to inquiry about my search context under my scoped application, why can't i add a resource configuration under the resource configurations related list? i want to achieve my goal in adding a resource configuration and then specify a condition that in my record producer the recommendation articles are fetched from my specific knowledge base and no other.
thank you
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05-07-2026 05:39 AM
Hi @Elana
Cause
ACL script has a return value of false on OOB ACL below:
<instance>nav_to.do?uri=sys_security_acl.do?sys_id=3c3d9ec3eb32210070a9666cd206feb8
Resolution
- This is currently out of box functionality where adding new records for 'Resource Configurations' (cxs_res_context_config) table is blocked by way of the ACL Script which always returns false
- Customers may choose to modify the ACL below so that it passes by having the Script return a value of true or leave the Script field empty
<instance>nav_to.do?uri=sys_security_acl.do?sys_id=3c3d9ec3eb32210070a9666cd206feb8
- It is recommended to add some checks in the ACL such as a 'Required Role' of Admin or as per customer preference, so that it passes only as long as certain conditions are met
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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05-07-2026 05:40 AM - edited 05-07-2026 05:40 AM
Hi @Elana
just fyi - KB1002455 Only 'maint' can modify cxs_search_res_config records
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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05-07-2026 06:10 AM