Search Context

Elana
Tera Contributor

Hello Everyone, I wanted to inquiry about my search context under my scoped application, why can't i add a resource configuration under the resource configurations related list? i want to achieve my goal in adding a resource configuration and then specify a condition that in my record producer the recommendation articles are fetched from my specific knowledge base and no other.

thank you

3 REPLIES 3

Tanushree Maiti
Tera Patron

Hi @Elana 

 

Refer: KB0717931 'New' button is not visible for 'Resource configurations' related list of Contextual Searc... 

 

Cause


ACL script has a return value of false on OOB ACL below:

<instance>nav_to.do?uri=sys_security_acl.do?sys_id=3c3d9ec3eb32210070a9666cd206feb8 

Resolution


  • This is currently out of box functionality where adding new records for 'Resource Configurations' (cxs_res_context_config) table is blocked by way of the ACL Script which always returns false
  • Customers may choose to modify the ACL below so that it passes by having the Script return a value of true or leave the Script field empty

<instance>nav_to.do?uri=sys_security_acl.do?sys_id=3c3d9ec3eb32210070a9666cd206feb8 

  • It is recommended to add some checks in the ACL such as a 'Required Role' of Admin or as per customer preference, so that it passes only as long as certain conditions are met

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Hi @Elana 

 

just fyi - KB1002455 Only 'maint' can modify cxs_search_res_config records 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Hi, so i checked this solution and to me its specified as admin and i am an admin myself, do you have an other recommendations?