Service Catalog Flow not getting triggered

ShivangiC · ‎06-18-2025

I created a flow in flow designer for Service Catalog and then Ask for Approval action is attached but that flow is not getting triggered. Flow is rightly configured with Catalog item field. Don't know what's wrong ? I am working on demo instance, however flow was working fine on my PDI.

Ankur Bawiskar · ‎06-18-2025

@ShivangiC

I am referring to REQ approval?

Is REQ approved?

Unless REQ is approved RITM flow won't trigger.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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Dr Atul G- LNG · ‎06-18-2025

Hi @ShivangiC

is flow activated and publish?

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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ShivangiC · ‎06-18-2025

Yes it is activated

Dr Atul G- LNG · ‎06-18-2025

Hi @ShivangiC

Did you approve the REQ?

How many flow you have on that record

Do you have any flow on REQ and then. RITM?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ehab Pilloor · ‎06-18-2025

Hi @ShivangiC,

Please check if Flow is Activated or not.

If it is activated and is not working, go to Related List and open Flow Context to check the issue.

Also set Flow Property to Run as System User to avoid any ACL related issues (by default it is set as User who initates session).

Regards,

Ehab Pilloor