Service Catalog Flow not getting triggered

[ShivangiC]

I created a flow in flow designer for Service Catalog and then Ask for Approval action is attached but that flow is not getting triggered. Flow is rightly configured with Catalog item field. Don't know what's wrong ? I am working on demo instance, however flow was working fine on my PDI.

[ShivangiC]

It is activated

[Ehab Pilloor]

@ShivangiC 

Set Flow Property to Run as System User to avoid any ACL related issues (by default it is set as User who initates session).

Test using RITM and open Flow Context in RITM related links.

If you cant find anything relevant in runtime Flow context, click on Flow Context record UI action in that page and check the logs.  

[Josh Pirozzi]

Hey @ShivangiC,

What @Ehab Pilloor mentioned is what I would recommend as well. Along with that, ensuring the Flow is:

• Associated to the Catalog Item.
• The 'Ask for Approval' Flow Step is associated to the RITM Record of the Request being submitted.

[ShivangiC]

Its already configured rightly by us.

[Josh Pirozzi]

Could you provide screenshot(s) of your Flow configuration and 'Ask for Approval' Flow Step?