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‎03-05-2025 04:36 AM
Hello,
I am encountering a weird issue with a multiple row variable set in a record producer. The variable tooltip is displayed as a help text with the question mark. It is happening only when impersonating one specific user. It does not happen when impersonating other users. My instance is Xanadu Patch 5. Please help me resolve that issue.
Solved! Go to Solution.
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‎03-05-2025 08:02 AM
I found what the issue is. This happens when the user enables accessibility in classic within his accessibility preferences "Enable accessibility in classic".
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‎03-05-2025 08:38 AM
Thanks for taking the time to reply! I was able to identify the issue. It was with the accessibility preference. The user has enabled accessibility in classic "Enable accessibility in classic".
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‎03-05-2025 11:47 AM
Perfect. Please close the thread.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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