Workspace - How to add a specific catalog item to a workspace

[Jonathan Monks]

I am sure I'm missing something obvious here but hoping you can help.

I have a particular catalog item which I want to add to a custom workspace. I have added a page to the workspace and used the "catalog item" option from the content.

On the right, I set the sys_id for the one that I wanted. This then loads the form appropriately on the page.

The issue comes when I submit the catalog item. It works - the workflow does process and finish, the request is created fine. The form, however, hangs. You can see the submit button is now greyed out, but it never moves from there.

As I mentioned, I'm sure I'm missing something obvious. Am I missing the right method of doing this?

I have tried adding an event handler to move it to a record form after (which I don't really want) instead and also added a client script in that refreshes the form. The refresh works (it just refreshes the page) but it comes with the issue of generating hundreds of instances of the associated workflow.

[Ankur Bawiskar]

@Jonathan Monks 

not very sure if any config is missed.

[Jonathan Monks]

Yeah - am I on the right track with it generally then? Is there any other config that I need to look at that you are aware of?

[Ankur Bawiskar]

@Jonathan Monks 

I haven't tried.

May be you can see if any OOTB workspace has such thing or raise a case with ServiceNow

[DiveshTyagi]

Hi @Jonathan Monks ,

The Catalog Item component emits a submit success event which must be handled explicitly.

Steps:

1. Select the Catalog Item component

2. Go to Events

3. Add handler for:

   • Catalog item submitted (or equivalent submit success event)

4. Add an action such as:

   • Navigate → Record

   • OR Navigate → URL

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