Workspace - How to add a specific catalog item to a workspace

[Jonathan Monks]

I am sure I'm missing something obvious here but hoping you can help.

I have a particular catalog item which I want to add to a custom workspace. I have added a page to the workspace and used the "catalog item" option from the content.

On the right, I set the sys_id for the one that I wanted. This then loads the form appropriately on the page.

The issue comes when I submit the catalog item. It works - the workflow does process and finish, the request is created fine. The form, however, hangs. You can see the submit button is now greyed out, but it never moves from there.

As I mentioned, I'm sure I'm missing something obvious. Am I missing the right method of doing this?

I have tried adding an event handler to move it to a record form after (which I don't really want) instead and also added a client script in that refreshes the form. The refresh works (it just refreshes the page) but it comes with the issue of generating hundreds of instances of the associated workflow.

[Jonathan Monks · Accepted solution]

Thanks for the replies - this is what I ended up going with. On the catalog item you need refreshing upon submit, create an onSubmit catalog client script.

function onSubmit() {

    // Alert user the form has been submitted.
    alert("This has been submitted and the page will now refresh.");

    // Refresh the form after submission
    setTimeout(function() {
        location.reload();
    }, 1000); // Adjust the timeout value as needed
   
}

This will then show a message that its been submitted, and refreshes the page.

[SN Emy]

Did you add a catalog client script or a script from the UI builder client script?

I did the same configue but the catalog item doesnt generate the item and the page is just greyed out.

Do you have any idea?

Thnks, Imane

 

[Jonathan Monks]

Hello Imane,

I added a catalog client script on submit on the catalog item itself; I didn't touch the scripting inside UI builder.

Tried a few things in UI builder but I couldn't get it doing what I needed so the onSubmit script worked for me.

Cheers,

Jon

[SN Emy]

Thank you!

I did the same configuration for the catalog item on Zurich, but the submit button didn’t work — it doesn’t generate the record. Did you add anything else to the configuration besides the sys_id of the catalog item?

[Jonathan Monks]

Nothing else on the catalog item I'm afraid - does it submit if you test it outside of the workspace?