WorServiceNow workflow times out when adding a catalog task block

[mikadad99]

This is happening any any scope,  i create a brand new workflow on the requested item table, and add a Catalog task block,  it tries to render the block then it just times out with the attached pop-up.  We just upgraded to Zurich

any help is greatly appreciated

[Niklas Peterson]

Hi @mikadad99 ,

Here is a thought. Have you connected the workflow to a Catalog Item? When not connected it will load all existing variables into the slushbucket for variables in the catalog task activity. That can take time. If you connect it to a Catalog Item, the catalog task activity will only pull the variables for that Catalog Item which will ease the load.

Regards,
Niklas