I am getting the error in outbound log, So we are trying to increase the "Response time" for Service Graph connector workspace one. I am not sure how to modify the Response time. the respective properties are not even available in the sys_properties table.
glide.http.outbound.max_timeout.enabled
glide.http.outbound.max_timeout
How can i able to change the response time without affecting globally.
Hi @Girishmayi,
By following the given method, you can isolate the timeout setting to only the Workspace ONE integration, leaving the global default intact:
Navigate to Connections & Credentials > Connections & Credentials Aliases.
Open the Alias record that is used by your Service Graph Connector for Workspace ONE.
Go to the Connection Attributes related list at the bottom of the form.
Click New.
Create a new attribute with the following values:
Name: http_timeout
Value: Enter the desired timeout in milliseconds. The default is 10000 (10 seconds), so you should set it to something higher, like 30000 (for 30 seconds) or 60000 (for 60 seconds).
Submit the new attribute record.
That's it. The next time the Service Graph Connector runs, it will use this new timeout value for all outbound HTTP requests made using this alias, resolving the error without affecting any other integration in your instance.
Hope this helps!
Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.
if you are using Connection and Credential alias then you can update the timeout in that table
If you are using REST Message then you can use waitForResponse() and pass the value
Resolving ECCResponseTimeoutException: How to Increase REST API Timeout in ServiceNow
If my response helped please mark it correct and close the thread so that it benefits future readers.
