Request Warranty Expiration Date from Jamf Service Graph Connector

[Juraj3]

We need to obtain the warranty expiration date for devices via the Jamf Service Graph Connector in ServiceNow. Currently, the OOB integration does not provide this field. We are using Jamf Pro, where the warranty expiration date is already available for devices.

[Pratiksha]

You need to check in payload if the data is coming. If yes then you need to map it to a custom field on configuration item which later can be mapped to asset. 

However, if it does not show in payload then you might need to configure a custom api to pull the data. 

Regards, 

Pratiksha

[Juraj3]

The payload doesn't include it. If there is no other workaround, I will use the custom api.

[Pratiksha · Accepted solution]

Keep the custom configuration away from the SGC. As if you update the SGC in any way it will going to get vanished in next update. If my answer helped then do mark it correct and helpful and close the thread.