SCCM job for removed software is deleting ALL software from SCCM in cmdb_sam_sw_install

[David77]

We've been running SG-SCCM for some time successfully.  We were only interested in servers and computer CI hardware data, but not software. 

However, we recently implemented SAM-Pro and that's when we noticed that while the "SG-SCCM Software" job will populate table cmdb_sam_sw_install, when later the "SG-SCCM Removed Software" job runs it then deletes ALL the titles just put there.  We have not customized anything in the SG-SCCM setup.

if we don't run the Removed Software job, then all the titles from SCCM stay in cmdb_sam_sw_install.
We can watch the titles being deleted as the remove job runs. 

While we have a case open w NOW Support, so far they don't have an explanation.

Has anyone else run into this problem, and if yes, please share the remediation.

Thanks!

[Tanushree Maiti]

Please refer this links, see if it helps you:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1720981#:~:text=Clear%20cmdb_....

[David77]

We are looking at this now based on a similar recommendation from NOW. I’ll mark solved if it solves the issue. TY

[JohnC1]

I actually just ran into this issue when testing in a non-prod environment.  What came about from your HI case?  Can you share?

[David77]

We are STILL working w Support in this but their latest theory is because we are running all 4 software jobs, but you should only run 2 depending on if your SCCM system has implemented AI Asset Intelligence or not. Note 2 of the OOTB SCCM jobs have AI in their name. Please try and tell me if this works for you.