Software Installation publisher field was not populated by SG-SCCM

[Kent Gloriana]

Hi Guys.

Could someone help me what is the possible cause for the Publisher field not being populated by SG-SCCM? I noticed that some entries are populated correctly, while others are missing this information.

Your assistance would be greatly appreciated.

[Bhuvan]

@Kent Gloriana 

Check import sets and see if data is populated and not mapped to target tables. If data is not available in import set table, check with SCCM team if they are sending the payload with Publisher information.

Refer below knowledge articles for troubleshooting

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1720981

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0721360

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0696096

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[SP22]

Hello @Kent Gloriana,

The "Publisher" field in ServiceNow's Service Graph Connector for Microsoft SCCM (SG-SCCM) is not populated out-of-the-box because the default configuration doesn't map it, and this is often because the data for the publisher doesn't exist in the source SCCM data. To fix this, you need to perform a customization of the transformation maps within the IntegrationHub ETL to map a suitable field from the SCCM import set to the desired field in ServiceNow's CMDB tables, such as cmdb_sam_sw_install.

Thanks
Santosh.p