Agent Assist search action configuration options not loading.

[Viraj Sapte]

Hi,
We have been facing an issue in Agent Workspace under Agent Assist, wherein when we impersonate an agent and try to attach an article to the respective ticket, the search configuration options are not visible and it only shows "Loading actions.. please wait..".

Please refer to the screenshot below:

Expected Result:

Please help to resolve this issue.
Thank you in advance.

[Musab Rasheed]

Hello,

Is this happening to just one user ? if yes can you please turn on ACL debugger and see if ACL is causing this ?

Regards

[Viraj Sapte]

Hi, 
This is happening for all the users.

[Musab Rasheed · Accepted solution]

Go to 'Table Configuration' , open your entry and under related list below must be blank hence you are seeing this, Please deactivate that reconfigure again by reading my article once.

Article :

https://community.servicenow.com/community?id=community_article&sys_id=defdd548dbf85510457ae6be139619f8

Please hit like and mark my response as correct if that helps

Regards

[Viraj Sapte]

Hi,
I checked it but in our case the related list is not blank and shows all the 4 options as shown in SS attached by you. Is there any other way we can resolve this issue or should we create new create new table configurations for respective tables?