Agent Assist search action configuration options not loading.

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Viraj Sapte
Tera Expert

‎09-06-2022 03:38 AM

Hi,
We have been facing an issue in Agent Workspace under Agent Assist, wherein when we impersonate an agent and try to attach an article to the respective ticket, the search configuration options are not visible and it only shows "Loading actions.. please wait..".

Please refer to the screenshot below:
image

Expected Result:
image


Please help to resolve this issue.
Thank you in advance.

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Musab Rasheed
Tera Sage
In response to Viraj Sapte

‎09-06-2022 10:29 PM

Go to 'Table Configuration' , open your entry and under related list below must be blank hence you are seeing this, Please deactivate that reconfigure again by reading my article once.

find_real_file.png

Article :

https://community.servicenow.com/community?id=community_article&sys_id=defdd548dbf85510457ae6be139619f8

Please hit like and mark my response as correct if that helps

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab

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Musab Rasheed
Tera Sage
In response to Viraj Sapte

‎09-07-2022 11:04 PM

Try creating new for one table, if still not working create HI ticket with Servicenow support team.

Please hit like and mark my response as correct if that helps

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab