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Approval Record Widget on Employee Portal

terrieb
Tera Guru

‎03-26-2024 10:39 AM

We are currently on Vancouver and we have a few catalog items that go outside of our departments that go for approval.

 

Prior to this release, the widget displayed the variables on the portal:

terrieb_0-1711474660464.png

 

However, they no longer display these and we have installed the latest plugins .  It now displays this and since the person approving does not have an itil license, they can't click on the RITM link to see the details there:

 

terrieb_1-1711474724165.png

 

does anyone have a solution?

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jlaps
Kilo Sage
In response to terrieb

‎06-10-2024 10:36 AM

I had to go to the Hi portal and request the plugin "ITSM Roles" which has these roles in it. However, even granting a user this role and the approver_user role, I still cannot see the variables/variable summarizer for these users.

 

Has anyone figured this out?

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