Approvals cancelled for change request nd requested items

CarolMa6
Tera Expert

Monday

Hi, 

i’m trying to trace what is updating approval records (sysapproval_approver ) where the Updated By = system and the state is being set to not_required then cancelled however the record is still active. 
  • The approval records are being updated while the related record appears to still have Active = true
  • However, the Business Rule condition is clearly Active = false
  • I cannot find any other Business Rule, Client Script, or obvious trigger calling this functionCarolMa6_0-1781530062492.pngCarolMa6_1-1781530095422.pngCarolMa6_2-1781530146735.png

     

    What are we missing?  if we make the business rule inactive, will it resolve this issue?

Regards 

CarolMa

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Kieran Anson
Kilo Patron

Monday

That BR is OOTB and I don't recommend modifying it

 

You potentially have a scheduled job or scheduled flow looking for approvals that are X days old and is updating the records. 

 

Alternatively flow allows for approvals to expire after a set duration and will cancel the approval after that duration 

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