Approver not able to approve
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03-03-2023 10:22 AM
I have a user that has been able to approve request for their department but now need to also approve request forest for another department.
I have listed them as an approver in the new department, but they are not receiving notice and when they navigate to the RITM it is read only.
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03-06-2023 03:54 AM
Hello @John H1
Please make sure that the user has the approver_user role added to their profile.
In addition to that, please check out this article here -
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03-06-2023 06:10 AM
This user is currently an approver for their department with no problems.
I have added this user as an approver for an additional department, they can see the approval request for the new department but cannot approve (read only)
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03-06-2023 09:02 AM
Hi @John H1
You mean the UI action is read-only or the approval request is read only?
If the approval request is read only, then I would want you to check the write ACL on the table, or a client script or UI policy that is making it readonly.
