Asset and Configuration Item Install status mapping question

[Sunny45]

Hello 

I have requirement to change Asset status when CI status changes. (When CI changes to Absent, it should change to Missing status for Asset)

I see there are OOB mapping provided as below. For some reason it doesn't seems to be working from CI to Asset side. It works other way. (i.e. When I change Asset status to Missing, it changes CI status to Absent, but I want it other way if possible) 

Also these are OOB mapping and grayed out so can't modify. 

Any suggestion, how do I achieve my requirements? 

Please advise.

Thanks.

[Kieran Anson · Accepted solution]

Hi,

If your device is on the hardware table or extended tables you should be using the "Hardware Status" field. You can see from the below that install_status does nothing to an asset on a table that extended cmdb_ci_hardware but hardware_status does

[Sunny45]

Ahaa... got you Kieran,

Thanks.