Billable hours

[jemcq]

Is there an out-of-the-box solution in ITSM to capture billable hours/time worked against a request/request item that rolls-up to the request level?

The request item level price rolls-up to the request level price from catalog selections, but hours worked captured at the request item level or catalog request level doesn't roll-up to the request level.  As an example, I would like to associate the billable hours worked against an application development service from the catalog.

I'm open to any no-code or low-code solution too.

Thanks - Jeremy

[Andrew_TND]

There is already a field which does that called 'Price' which calculates the balances from the requests. Is this what you mean? 

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