Business Rules

[Matt25]

Hi,

does anyone know the condition in the advanced section to trigger a business rule when a RITM is approved?

I have tried the approvers I can find when dot walking the drop list but none of these are working.

Thanks

Matt 

[Sebastian L · Accepted solution]

What should happen as part of the process? 

I would build this in as part of the Flow, and not as part of a business rule. If you absolutely must, then you could look at the field "approval" on RITM, and when it changes from "requested" to "approved", then you can do something. However, this is not a safe way to do this, as there might be several steps in an approval process or items that do not require it. 

So back to the question, why is this needed? And why can't it be part of the flow/workflow that is attached to the RITM? 🙂

[Matt25]

Hi Sebastian, thanks for your reply.

So why is it needed...

I have a business rule that is triggered when a certain Cat item is submitted, the rule then updates a checkbox on another table but the rule is running regardless of the ticket being approved or rejected.

so I need it to only run when the ticket is approved.

Thanks

Matt

[Sebastian L]

Hi Matt,

Okay, and there is no workflow attached to the RITM? In general ServiceNow does not recommend implementing any business rules on any of the catalog tables. 

But again, if you must, you can have the condition as mentioned above that you look for the approval field on RITM as the condition. 

[Matt25]

Hi,

I have managed to get it sorted with Flow Designer, thanks for your advice.

Matt