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Resolved! Attachment in email notification

How can we embed a Document in a email notification. I just find embedding a link to a document in Servicenow but could not find attaching a file to a notification. I am not looking to send atachments of a record to email notification but sending a s...

Metric_instance records are being duplicated

I created a metric (code below) which is using:Table:IncidentField: Work notesType:Script calculationThe goal is to create a metric instance when a User adds a work note. But I am seeing duplicate metric records (different sys_id but same field value...

Ryan153 by Giga Expert
  • 2668 Views
  • 10 replies
  • 0 helpfuls

Resolved! Variable Editor view on HR records

I am utilizing a record producer to create an HR record on the HR table. The record producer contains numerous variable sets that the user fills out. After submitting the form, the variables that the user filled out are not visible on the HR record. ...

quanha by Kilo Contributor
  • 5195 Views
  • 6 replies
  • 6 helpfuls

blocked user

what is blocked user ?? and how to make a user to list in the blocked users list???

jaiku by Giga Contributor
  • 1958 Views
  • 13 replies
  • 4 helpfuls

knowledge base selecting topics

Hi, i am trying to use knowledge base across a domain separated environment, however i notice that knowledge categories are effectlively useless as they cannot be selected by any article author or admin when creating an article.i.e If i create one or...

tim_houlston by Kilo Contributor
  • 1970 Views
  • 5 replies
  • 0 helpfuls

problem with service portal page designer?

Hello,When creating a portal page, I'm able to add objects on the page (container, widget, etc).But when I come back to it later on, i can see the page structure in the page record itself but nothing is visiblein the designer anymore. A bug?

arnaud6 by Kilo Contributor
  • 5400 Views
  • 8 replies
  • 4 helpfuls

Resolved! How can I change the label of a related list item for a form (i.e., Case->Parent to Parent Case on the Incident form)?

How can I change the label of a related list item for a form (i.e., Case->Parent to Parent Case on the Incident form)?   The tabs appearing at the bottom are what I am ultimately wanting to display differently.Thank you for any assistance you can pro...

shawnbaar by Giga Expert
  • 18246 Views
  • 5 replies
  • 54 helpfuls

Online Exam Experience

Hi,I dont have a test center near my location so planing to take the exam online.Have any one faced any issues during the exam and please share the experience.Can we use DSLR camWhat if something happens during the course of the exam, can we reattemp...

sharathm by Kilo Contributor
  • 4026 Views
  • 4 replies
  • 1 helpfuls