Forum Posts
Resolved! can we fix personalized list for every user
can we fix list for every user for any form, for example in related list i have added sprints tab on iteration form, i want that only 4-5 columns should be coming in list for all users.is it possible
Confirmation popup on close incident.
As an ESS / ITIL user (legacy view and Portal View) for Incidents and Service Requests, Problem. Once i click on Close UI action Button or user change manually state to close I should get a pop up message as confirmation "Are you sure you want to c...
Resolved! Which table stores values of service task variables?
we created service using service creator, this creates a custom task which has variable values, trying to report on them. can you help in identifying table name which stores responses of these variables? I've looked at "Variable Ownership" table whic...
CI IP Information
Hi,I am trying to pull a report for the Servers and want to capture the Server IP information on the report. However when I an selecting "IP Address" field from the extended options through Asset, the field is not returning any value (it's blank).Whe...
How to implement language translation in Service catalog . Please suggest
How to implement language translation in Service catalog . Please suggest how to implement this .
Keyword or global search on request item variables
I wanted to confirm that keyword searching or using the global search should work on request item variable fields.I have a user who said that it did work, but stopped working recently. I thought that it did as well. I did recently enable searchin...
How Service Request and RITM gets created
Hi All,Could you please point me in ServiceNow, where I can see Request/ RITM mappings to tickets. Actually I want to know once user submit the catalog item, how Request/ RITM gets created from system and how do mapping happens. I cant find this in w...
Resolved! Dot walking field not showing in list personalize ?
Able to add dotwalking field ( incident.change_request.state ) in from layout from , but not able to see the same field in the personalize list columHow to add here
Why are my REQ creating TASK with duplicate information?
when submitting a catalog request a Requested Item (REQ) and Catalog Task(TASK) is created. I don't need a task created. How can I prevent this or what did I do wrong?
Resolved! only admin is able to see metric result, other users are not
I have created a metric for new table which have hr_basic role, but only admin is able to see metrics data on tickets.Can anyone tell me what needs to be done, so that all users who can see the ticket can see metrics also.
how to get the duration of the logged in user session ?I
I tried using the events login and logout time. But i have lot of login events with less logout events. so i couldn't calculate the accurate. Is there a possibility to get the user session duration directly?
how to do cache clear ?
how to do cache clear ?
