I have created a record producer to use by our IT department to use as an incident when creating new users. (see screenshot 1)We currently use incidents for logging tickets. (see screenshot 2)But when I complete this record producer, it reverts back ...
I have a demo instance of servicenow. Now for upgrading the instance I want to login to hi.service-now.com. But I have no permission to logging in it. So how can I manage the upgrades for my specific demo intanstance?
I'm trying to allow people to self-register for Service Now portal in the simplest way possible.The user should be able to give email address and password (otherwise password will be set randomly) - Optionally they can give FirstName and Last Name as...
Hello,Is there a possibility to change the formatting of the "Comments and Work notes" in the incident form and in the notification mails ? For example we would like the mark a difference between "additional comments" and "work notes", perhaps by cha...
Hello,Hoping anyone can shed some light on the below, if its happened to you and if you have managed to fix this since upgrading to Helsinki.I am running Helsinki, and when an incident is raised, the below happens:Then, when the incident is saved, th...
When we close Parent Ticket request, it automatically close its child ticket request. Can any one explain and Is there a way to prevent this behavior?We are using Helsinki version.
I am setting up the customer service management application but I also need to be able to support customers in different regions? Is it possible to set up the portal for multi language support just like knowledge articles?
Hi. How to color code the Status field when we update status each time the color should change? plz help me
So not sure if anyone else is having this issue around HR module and the new licensing that seems to be coming.Today we use HR Case Management with Managed Documents and a single custom application for managing employee work visa applications.As per ...
On first login HR Portal, we need to make users accept terms and conditions.My idea was to redirect user to some custom page with condition right after login and by clicking "Accept" on that page, field on user object will be changed to "confirmed". ...
Hello, We are working on using the Visual Task Boards but users are having issues assigning tasks. The assignee seem to not have permission to open the tasks and are getting private messages restrictions. We found that if we promote people to board...
I want to change the label names for the dropdown list that displays for Priorities to the following. Thank youPriority Calculation1 - Extensive2 - Significant3 - Moderate4 - Minor
I have a business rule that calls a REST Service to create an Incident in another ServiceNow instance. Upon return I will have the newly created INC and INC sys_id.I'm trying to set the url to that new INC in the u_incident_number field (type= url) a...
Hi allI'm having trouble trying to place a link in an email that goes specifically to HR cases that were created by the portal (self-service).The standard link fields in Email Notifications are opening the case in the main ServiceNow app, and I want ...
I created a survey containing additional comments (multi-line text). When I create a report with this field added, it only shows the first ~40 characters. How do I get more than that on the report?
