If I add Configuration Item to the All Incidents list view and do a lookup, it only shows items with the class of Computer. If I am in an incident, the lookup shows alls classes. I don't know where the filter on the list view is coming from. Is...
Hi All,There is a OOTB functionality in service now that when a user who is not present in service now and sends a mail to service now than a incident ticket is created for that user as a guest.Where is code for this functionality present, i want to ...
Can anyone explain the Lock and Unlock activities of the Workflow with detailed examples.What is the purpose of the activity?
Hi All, I have a string kind of field and i need to sort this numerically in ascending order, right now it is displaying all starting with 1 first then the ones starting with 2 and so on. I want to show the numbers in ascending order. Any suggestions...
Hi Experts,I need to change the color of cell in list value. When i tried with background-color:Red then it shown RED DOT beside that field and when i tried using color;Red then it changed the text color.But i need to change the color of Cell.Please ...
hi , I want to know how to create a navigation menu on service portal page.below is the image similar to which I need to crate service portal home page, I am new to service portal.I was creating a page I want a navigation menu, for my approvals, my r...
We are looking for a time card tool to use for our business. Thoughts on the best application/plugin to use for this task. HR management applicationProject Management application or Time card plug in that I just found on the "list of SN plug in's p...
I am using $sp.getParameter("sys_id") in widget ,but it retun null,anyone can help on this ?
i tried adding a tool tip and help text on instance and checked the show help button.On portal level i could see the changes getting reflected, but when i try and raise a request on instance level neither tool tip not help text is working.we are usin...
I want to rename a table name after I created the table, I tried to change it with Security admin access on, still the change does not save. Any ideas?
HI allDisplay user id in one variable and Display user name in another variable in catalog itemI have a two variables in catalog item both are reference fields connected to the sys_user table is this possible if yes then how can we achieve this...
Hi Experts,I have a simple 'client callable' script include which i use to retrun active tickets for the user/caller selected on our 'new call' form. So we have Caller reference field to select a user, and a Ticket number reference field to list his/...
Hey all,We are starting to run reports on requests that have been cancelled, but noticed an issue on the OOB cancel request UI action.When you cancel the request, the workflow is cancelled, the RITMs are cancelled, task as well, however, even tho the...
I am trying to combine two groups. I have a "Physician Support" group and a "Clinical Support" group that I want to just merge into "Clinical Support" group and do away with "Physician Support." We are doing this through AD. How can I complete this? ...
