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‎07-06-2020 12:57 AM
Have gone through product documentation, its mentioned that the workflow should be active and published.
In my scenario workflow is active and it's published still not listed in the "call a workflow" logic.
Are there any other things to consider for this? Thanks
Solved! Go to Solution.
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‎07-06-2020 02:31 AM
Hello Arpitha,
I have also faced the same issue and found that if the trigger of the Flow is 'Service Catalog' then no Workflow associated with sc_req_item table is shown in the 'call a workflow' logic. The RITM workflows are started by Business Rules as no conditions are present on these workflows. Can you please confirm if your scenario is same as described above.
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‎07-06-2020 01:00 AM
Hi Arpitha,
please share screenshot
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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‎07-06-2020 01:03 AM
Hi Arpitha,
Is the workflow and flow defined in the same scope? Also can you try to reload the FD designer interface and check once. I need to validate if there is any such restrictions related to scope.
- Pradeep Sharma
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‎07-06-2020 02:09 AM
Hi Pradeep,
Yes,Since im doing some POC so as of now both Flow and workflow is defined global scope.
Howevre in actual scenario my Flow will be in differnt scope,thanks for pointing that out.
I tried reloading,its still same.
Regards,
Arpitha
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‎07-06-2020 02:31 AM
Hello Arpitha,
I have also faced the same issue and found that if the trigger of the Flow is 'Service Catalog' then no Workflow associated with sc_req_item table is shown in the 'call a workflow' logic. The RITM workflows are started by Business Rules as no conditions are present on these workflows. Can you please confirm if your scenario is same as described above.