Call a flow logic is not listing all the workflow even workflow is published and active

[arpitha]

Have gone through product documentation, its mentioned that the workflow should be active and published.

In my scenario workflow is active and it's published still not listed in the "call a workflow" logic.

Are there any other things to consider for this? Thanks

[Ankur Bawiskar]

Hi Arpitha,

please share screenshot

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/flow-designer/concept...

Regards
Ankur

[Pradeep Sharma]

Hi Arpitha,

Is the workflow and flow defined in the same scope? Also can you try to reload the FD designer interface and check once. I need to validate if there is any such restrictions related to scope.

- Pradeep Sharma 

[arpitha]

Hi Pradeep,

Yes,Since im doing some POC so as of now both Flow and workflow is defined global scope.

Howevre in actual scenario my Flow will be in differnt scope,thanks for pointing that out.

I tried reloading,its still same.

Regards,

Arpitha

[Apoorva Sharma · Accepted solution]

Hello Arpitha,

I have also faced the same issue and found that if the trigger of the Flow is 'Service Catalog' then no Workflow associated with sc_req_item table is shown in the 'call a workflow' logic. The RITM workflows are started by Business Rules as no conditions are present on these workflows. Can you please confirm if your scenario is same as described above.