Best practice for managing attachments in Knowledge Base

[vivianlowra]

Hi,

I'm currently working on a project and creating Knowledge Articles for it. In one of the KBs, I need to attach numerous files, but it looks a bit messy. Is there a recommended way to organize these attachments, such as creating a separate folder and adding the files there?

Thanks!!

[Uncle Rob]

Due to how many behavior preferences there are in the wild, there's no best practice guidance on this.

[vivianlowra]

Hi,

So I was able to update HTML within the Knowledge Article using Source code, and now the KB looks much better.

Thanks for your input though.