Catalog Item Design

[Bijay Kumar Sha]

Hi,

I've built a Catalog Item where there is one Variable which is a Select Box (drop-down list). There are 2 options (let's say A and B).

I've build 3 variable sets which contains many variables. 

I want when I open the Catalog Item, it'll show only one variable which is a select box. And when user selects one option out of 2, then it'll show 2 variable sets (let's say C & D) and hide E. And again if the user selects option B from the drop down, then it'll show 2 variable sets (let's say C and E). 

I've tried Catalog UI Policies, but I'm not able to show or hide variable sets. 

Currently, when I open the catalog Item, one variable and all the variable sets are getting loaded all the time. 

Please help me what I'm missing here. 

[Dr Atul G- LNG]

Hi @Bijay Kumar Sha 

Something helpful

Use this g_form. setDisplay('VARIABLE_SET_NAME',false); on UI Policy or Client Script. Replace 'VARIABLE_SET_NAME' with the name of your variable set.

https://www.servicenow.com/community/developer-forum/how-to-hide-variable-set/m-p/1969461#:~:text=Us....

[Bijay Kumar Sha]

Hi @Dr Atul G- LNG ,

I tried both UI Policy and Client script, but the variable sets are not getting hidden when the catalog Item load. 

[Anil Lande]

Hi,

You will need multiple UI Policies with different orders and conditions.

1. Create a UI Policy with condition Variable is None and set order as 100--> hide the variable sets that you want to hide.

2. Create another UI Policy with condition Variable is A [order 200] -> Add UI Policy actions to Hide unwanted Set E and to show Variable set D.

3. Create another UI Policy with condition variable is B [Order 300] -> Add Ui Policy to Hide set D and Show Set E.

IMP Note: Make sure to uncheck 'Reverse if false' on all U Policies.