Change incident layout on Now Mobile App

[riaz_mansuri]

Hi,

I am trying to set up the Now Mobile App. How do I change the Incident details?

We have some fields which are custom and some I do not want to show from what is OOB.

Any ideas?

Thanks

[Community Alums · Accepted solution]

Hi,

1. Go to "incident" applet under System Mobile as below-

2. Open the "Details" form screen segment

3. Under the "Screen Field" you can add or remove the incident fields as per your requirement. For example, I have added "Assignment group" as below-

4. And this is the screenshot from my phone where you can see "Assignment group" has been added. (Note it might take few minutes to reflect on the phone view)

For more information, refer the below link-

https://docs.servicenow.com/bundle/orlando-mobile/page/administer/tablet-mobile-ui/concept/sg-mobile...

[riaz_mansuri]

Thank is great, that was it. Just 1 question, how do I add new entries, I don't see thee option for that.

[Community Alums]

Make sure you are on the "Servicenow NowMobileApp - Catalog  Screens and Applet Launcher" application

[riaz_mansuri]

perfect that was it 🙂 thanks