Change incident layout on Now Mobile App

riaz_mansuri · ‎05-16-2020

Hi,

I am trying to set up the Now Mobile App. How do I change the Incident details?

We have some fields which are custom and some I do not want to show from what is OOB.

Any ideas?

Thanks

Community Alums · ‎05-17-2020

Hi,

1. Go to "incident" applet under System Mobile as below-

2. Open the "Details" form screen segment

3. Under the "Screen Field" you can add or remove the incident fields as per your requirement. For example, I have added "Assignment group" as below-

4. And this is the screenshot from my phone where you can see "Assignment group" has been added. (Note it might take few minutes to reflect on the phone view)

For more information, refer the below link-

https://docs.servicenow.com/bundle/orlando-mobile/page/administer/tablet-mobile-ui/concept/sg-mobile...

View solution in original post

sureshhegde · ‎06-21-2021

@Shruthi U B Similar to the other fields is it possible to add links to details screen on the incident form? I have certain fields in my table which are of type URL. They show as just a text field instead of a link/URL.

Thanks,

Ashwath

RaghavSh · ‎05-17-2020

Hi ,

Please follow the below steps:

1. Open sys_sg_details_screen table.

2. Search for "deatils" tab with description as "Incident Details".

3. Open this record and add/remove fields from "Screen Fields" related list.

Pls. mark this helpful, if this resolves your issue.

Raghav
MVP 2023