Connect Support Closes chat immediately

josephtucker · ‎06-28-2016

When trying to implement connect support in ServiceNow, I've added a link to a chat queue in the left navigation menu. I've set this up similar to this:

When a user attempts to start a support chat, the chat immediately closes indicating "You have closed this support session"

Why would this be happening and how can I prevent this from occurring?

Thanks

andersba · ‎11-17-2016

In our case, we had to change the default value of State on the chat_queue_entry table. It's supposed to be 1 (open), but we had changed the default value on task to -5 (pending), so we needed to override that on the child table.

View solution in original post

dhruva · ‎11-17-2016

Thanks Brandon it worked