@Delapan Follow below steps and it will work
1) Go to "Setting" under conversational interface application. Then click on "View all" button under "Context variables" section. It will list all the OOB variables.
2) Click on "New" button to create new context variable. Provide variable name as below and submit.
3) You might have created separate topic block to allow user to select the preferred language. In that flow, you need to set the above variable name as below
In the "Set language name" block is Script action utility block. Add below script
(function execute() {
if (vaInputs.select_preferred_language)
vaVars.LiveAgent_user_selected_language = vaInputs.select_preferred_language;
})()
4) Create three queues for English, French & Spanish then add below condition. In filter condition, under context fields, you will get "user_selected_language" variable.
If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!
