Create Change from Excel Import?

[Wolfgang2]

Hi, 

does anyone know if it´s possible to create a change and fill in the fields of the ServiceNow change via excel import?

So that I fill out an excel template, import this to ServiceNow and then have a partly/fully filled out change.

Is there any function or similar solution?

Thanks and regards!

[sachin_namjoshi]

Yes, you can achieve this with Easy Import.

Please follow below

https://docs.servicenow.com/bundle/jakarta-platform-administration/page/administer/import-sets/concept/c_EasyImport.html

Regards,

Sachin

[Wolfgang2]

Hi Sachin,

thanks for your quick reply.

It is the function I´m searching for!

The only problem is that whenever you want to import something you have to be an admin..

Do you know any way to avoid this..?

Regards

Wolfgang

[Archana Reddy2]

Hi,

You can do imports following this LINK.

To solve the above issue, you should modify the condition in Import functionality.

Navigate to UI Context Menus, search for Import and get into it. Look for condition in that. You will see gs.hasRole('admin') which means only users with Admin role can see Import option.

If you want users with some XYZ role to do import, you have to modify the above as (gs.hasRole('admin')||gs.hasRole('XYZ')).

Mark the answer as Correct/Helpful based on its impact.

Thanks,

Archana