Description field is not visible in extended table

anshul_jain25
Kilo Guru

Hi ,

i have created an extended table , in my new table all fields are visible except description, even though in form layout its present.

This is parent table

find_real_file.png

this is extended table, also see short description some extra knowledge search option is coming

find_real_file.png

Please let me know what needs to be checked so that i can bring description field back on my form

1 ACCEPTED SOLUTION

Chuck Tomasi
Tera Patron

It appears these are two different form layouts and the field may not be placed on the form. Use the menu to bring up the form designer (Configure> Form Design) and pick the field from the fields list on the left and place it where you like in the formatter.



http://wiki.servicenow.com/?title=Form_Design


View solution in original post

5 REPLIES 5

Alikutty A
Tera Sage

Hi Anshul,



Please check on the parent or child table, if there are any UI policy or client script which is hiding the Description field?



Thanks


Please Hit like, Helpful or Correct depending on the impact of the response


Chuck Tomasi
Tera Patron

It appears these are two different form layouts and the field may not be placed on the form. Use the menu to bring up the form designer (Configure> Form Design) and pick the field from the fields list on the left and place it where you like in the formatter.



http://wiki.servicenow.com/?title=Form_Design


I have check all the UI policies, they are same for both child and parent table, also the field is present in design and layout as well.


Any else point why this field is not visible on form


Things you can try (as an admin)



  • On the form, cntrl-alt-j to bring up the javascript evaluator. Execute the following code

g_form.setDisplay('description',true);


If this works, the field will show up right click on the label and select 'watch field'. Then you can determine what is hiding it


  • Turn on security debugging. Search the output (at the bottom of the form) for description read rules that are presumably failing.

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