I want to display Short Description field on My Request page on EC portal

[Mayur]

Hi,

I want to display Short Description field on My Request page on EC portal.

Filed is actually present on page but it is not visible to me, I have to select the field then it appear.

Without cloning how can i solve this issue.

On EC portal for My Request, for Standard Ticket Header instance option is also not working for me.

[Dr Atul G- LNG]

Hi @Mayur  

I tried this in my PDI and I can the short description

You can check this wideget

https://INSTANCENMAE.service-now.com/sp_config?id=widget_editor&sys_id=8face42a131d0810da297ad66144b0e2

But to modify something, need clone.

[Mayur]

Hi Atul

Thanks for replying, but can we do that without cloning. My issue is like, i am not able to see short description field but it is already their. And am not also able to access the instance option on EC portal.

[Dr Atul G- LNG]

Hi @Mayur  

Cloning is next option, first we need to check, 

is this issue only with you or other users as well

It may be some cache issue to some ACL issue, which blocking this.

Instance option, means it can be browser issue as well.

We do clone ,when we want to make change. If you are try in PDI may be some thing not properly installed , try to repair the pligin or impersonate and check mate.