Diagrams anf flow charts in a Knowledge Article

Braem_ja
Kilo Contributor

Hello everyone,

Is there a way to display a Visio file, a draw.io file, or any kind of flowchart file attached to a knowledge article the same way pictures are displayed when we attach them ?
The use case would be to be able to attach a Visio file (or any other modeling tool file) and be able to display the drawing in the articles for readers and still being able to edit it for contributors.
Do anyone see a possibility to do that, please ?

5 REPLIES 5

Brad33
Tera Contributor

The DrawIO and ServiceNow youtube video shows how to include attach the diagram in the article and how to edit it from within the article.  We want to be able to put the png into the article body, edit it from the article body and when we save the article, the updates are automatically updated in the article body.  The only thing we have been able to do is create the diagram using draw.io from inside the article the insert it into the article body.  If we want to make changes, we edit the diagram, save the changes, delete the png in the article body then reinsert the new png.

 

Draw.io works exactly the way we want in WIKIs.  By the way, we have a dedicated team of SN developers specifically for these types of enhancements so we don't have a shortage of resources here.