Export form option is not available for ITIL users in New York

Riaz3 · ‎08-08-2019

Hello,

On the New York version, the Export from a form UI Action does not seem to be available for ITIL users.

Does anyone know how this can be enabled again?

Thanks

Allen Andreas · ‎08-08-2019

Hi,

I was interested in this myself after reading your question and did notice on New York you are right, it's hidden from ITIL now.

So...this is controlled in the UI Macro: context_form_header

and basically you'll want to look around line 19, and you'll see this:

<g2:evaluate var="jvar_context_menu_export_pdf" expression="gs.hasRightsTo('ui/context_menu.export_pdf/read', null) &amp;&amp; ${ref}.canRead()" />

So what you can do is comment this out (so you still have it), but then add a new entry for this menu option that looks for ITIL, like so:

<g2:evaluate var="jvar_context_menu_export_pdf" expression="gs.hasRole('itil')" />
<!--<g2:evaluate var="jvar_context_menu_export_pdf" expression="gs.hasRightsTo('ui/context_menu.export_pdf/read', null) &amp;&amp; ${ref}.canRead()" />-->

So we have the new entry...and then we have the commented out previous entry.

Then just save and profit!

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View solution in original post

Allen Andreas · ‎10-23-2019

Hi,

If you could provide more information that would be fantastic. I've literally given precise instructions to include the line entry where you would simply copy and paste what I've put. It seems to be helpful to quite a lot of people. Give us some more information as to your issue so we can help, otherwise, we're not really sure what to do.

Thanks!

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Kristian Juul A · ‎10-25-2019

This should be fixed in New York Patch 2.

baqar rizvi · ‎11-03-2019

Thanks a ton for quick help as I also faced the same issue after NY upgrade.

ConnorServiceNo · ‎11-19-2019

The ITIL users within our ServiceNow instance experienced this issue as well after upgrading to New York Patch 1. This issue seems to be resolved after moving to Patch 2 or later.

Allen Andreas · ‎11-19-2019

Sounds good, thanks. This was posted 3 months ago and not everyone is on Patch 2 yet.

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!