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flow designer

vikaskumarc
Tera Contributor

I am not able to understand in this situation how would i update my record like once catalog task is closed RITM and REQ should complete. but here i am unable to find where to update this.  

3 REPLIES 3

yashkamde
Kilo Sage

Hello @vikaskumarc ,

 

After the creation of catalog task you can just add the step "Wait for condition" i.e if the state is closed complete,

complete you RITM and REQ !

Screenshot 2026-03-08 180952.png

 

Also make ensure that you uncheck wait checkbox so that the flow doesn't stop in in Progress :

Screenshot 2026-03-08 180825.png

 

If my response helped mark as helpful and accept the solution.

Ankur Bawiskar
Tera Patron

@vikaskumarc 

So basically you want to close RITM and REQ once catalog task is closed.

Simply use "Update Record" flow action on RITM 1st and close RITM after Catalog task is closed and then again use "Update Record" flow action on REQ to close REQ.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@vikaskumarc 

Hope you are doing good.

Did my reply answer your question

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader