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16 hours ago
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15 hours ago
Hello @vikaskumarc ,
After the creation of catalog task you can just add the step "Wait for condition" i.e if the state is closed complete,
complete you RITM and REQ !
Also make ensure that you uncheck wait checkbox so that the flow doesn't stop in in Progress :
If my response helped mark as helpful and accept the solution.
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14 hours ago
So basically you want to close RITM and REQ once catalog task is closed.
Simply use "Update Record" flow action on RITM 1st and close RITM after Catalog task is closed and then again use "Update Record" flow action on REQ to close REQ.
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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8m ago
Hope you are doing good.
Did my reply answer your question
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

