French Language

[Imran Shad]

Hello

I have activated the French Language pack in our Dev instance. However, I am only able to see the language available in the ITIL view. Is there a way I can ensure it gets activated in the portal page too?

Thank you in advance for the help.

[Mark Roethof]

Hi there,

Have you checked that the plugin installation has finished? I did read somewhere that is takes 2-3 hours, though in my experience it can take 2 or 3 times more!

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Imran Shad]

The plugin installed successfully and I can see that in the plugin history too.

[Alex Coope - SN · Accepted solution]

@Imran Shad, 

You'd want to check the "Transform Histories" table, to ensure the transform to the 5 tables have completed (the plugin record will just show it's unpacked the data in this scenario),

Also, if you are on the SanDiego release, due to new cache'ing optimisations with Service Portals, you'd need to log out of an English user session and log in with a specifically set French user otherwise the strings won't be downloaded by your browser,

Many thanks,
Kind regards