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‎07-07-2017 07:07 AM
Hi,
I have used getXmlWait() {without Callback} on a multiple occasions to Validate my form before submission.
I intentionally wanted to make it synchronous.
Now this signature doesnt work on portal (mobile). Any work arounds?
Solved! Go to Solution.
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‎07-13-2017 06:26 AM
HI Debarata,
I wasn't aware that you were using CMS. CMS isn't natively mobile friendly whereas Service Portal is.
This goes beyond a simple "how do I fix this technical issue". It sounds like a mobile strategy is in order and the technical issues like synchronous calls in client scripts needs to be addressed as part of that strategy.
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‎07-13-2017 06:50 AM
Communicate this issue upwards and let them know it needs to be considered as part of the mobile strategy. If you don't, it will be considered an unfixable bug, when in fact it's a bad practice implemented in the past catching someone later.
Upper management should be considering how to get to the next generation of mobility and transforming the organization rather than relying on the legacy implementations (not originally designed for mobile) and recognizing what it will take to get there. It's up to you to help communicate things like this so they recognize the time/effort/cost in doing so. Otherwise, they make up a random date and it falls on you to implement it when they didn't have all the information - and that makes everyone's life miserable when they don't have full information.
