global UI button behavior

[Shafiuddin Shai]

Hello experts,

Here the scenario is, to redirect the change_request form to the list of all open change_requests page on click of 'Update button' (this is a global UI action, by default behavior is routing to previous page). I tried to achieve it by onSubmit client script but no luck. Your inputs will be appreciated. Thanks in advance.

Regards,

Shafi

[rambo1]

Hi @Shafiuddin Shai 

Create a new UI action for change request table and over ride the global UI action and then 

try below line of code at end in UI action:

action.setRedirectURL('change_request_list.do?sysparm_query=active%3Dtrue');

[Shafiuddin Shai]

Hi @rambo

Thank you for your response. I created a new UI action on the change_request table and added a condition to the OOB UI action button ( current.table_name != 'change_request') to hide it only on the change request form. It works perfectly. Thank you!

[rambo1]

Adding additional condition on OOTB UI action would skip it during upgrade.

Could you please mark helpful/correct and close this thread

[Ankur Bawiskar]

@Shafiuddin Shai 

the update button takes user to list of records. Ideally it should do OOB

Did you check the OOB UI action on global table?

If it still doesn't work then do these steps

1) Open this OOB UI Action. replace your instance name

https://instanceName.service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=42df02e20a0a0b340080e61b551f2909

2) Change the table name to change_request and update script as this (add line 4)

3) Do Insert and Stay on the form

Then verify

If my response helped please mark it correct and close the thread so that it benefits future readers.