So was working with service desk staff and they asked for a custom field on the Catalog Task form where if their group is the assignment group they can have another "assignment" type of service levels.
While we got that to work, the problem is it broke the display at the top of the Request, RITM and Task forms.
It should display the number at the top like this:
Now it's showing this:
Doing that on all 3 - Request/RITM/Catalog Task views
It's even showing that on the corresponding fields on the forms.
Like on the Requested Item form, the Field of Request is showing this:
When it should be showing this:
So I broke something. Even though I removed that custom field from the Catalog Task form, it's still showing this.
How do I fix this!!
It sounds like the display value on the Request Item table might have been changed. You'll want to check if the Number field has the display flag set to true, or if another field has it set. You might also have to check the dictionary override related listed on your new field and check if it is overriding the display value.
It sounds like the display value on the Request Item table might have been changed. You'll want to check if the Number field has the display flag set to true, or if another field has it set. You might also have to check the dictionary override related listed on your new field and check if it is overriding the display value.
Hi @terrieb ,
I tried your problem in my PDI and it is working for me please check below solution
On your table make number field as display = true.
Please mark my answer correct and helpful if this works for you
Thanks and Regards,
Sarthak
Awesome - That worked for the Request and RITM form banner but unfortunately not for the Catalog Task banner in Task form view:
Now showing like this:
And in checking the table on that, the field display is true
It used to show like this:
