how can I create a custom incident form?

[tcotton]

I have created a record producer to use by our IT department to use as an incident when creating new users. (see screenshot 1)

We currently use incidents for logging tickets. (see screenshot 2)

But when I complete this record producer, it reverts back to the "normal"incident form.

How can I have the new form become an incident and keep the variable layout?

[kopp820]

You could set a category or some other drop down value to key off of and create a View Rule when that value is true. Also make sure to include the variable editor in your incident form layout.

http://wiki.servicenow.com/?title=View_Management#gsc.tab=0

(putting on my ITIL hat, this really should be a service catalog request and not an incident)

[Deepak Kumar5]

Hello Terrell,

If you want the layout of your created record producer ,Create a new View on incident table with the fields like your producer.

Then add a View rule for this type of incident so that it always redirect you to that view once the condition matched.

[HugoFirst]

One thing to remember is to include the Incident Variable Editor on your view of incident.

That will display the variables from the record producer.

[tcotton]

where do I add this?   Not finding it