how can I create a custom incident form?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-14-2016 12:54 PM
I have created a record producer to use by our IT department to use as an incident when creating new users. (see screenshot 1)
We currently use incidents for logging tickets. (see screenshot 2)
But when I complete this record producer, it reverts back to the "normal"incident form.
How can I have the new form become an incident and keep the variable layout?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-15-2016 12:57 PM
Right-click the form header and select the appropriate option for your version:
- Fuji or later: Configure > Form Layout
- Eureka or earlier: Personalize > Form Layout.
add Incident Variable editor
http://wiki.servicenow.com/index.php?title=Configuring_Forms#Configuring_Forms
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-15-2016 02:44 PM
did that, wasn't there
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-16-2016 05:41 AM
are your trying to check in incident form or somewhere else?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-16-2016 10:46 AM
on the record producer.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-17-2016 05:39 AM
Sorry for the delay in responding to this. I had a good weekend!
The Incident variable editor is available on the incident form.
So display an existing incident record, then configure form layout. You should see it then.
This is not needed on the record producer as the variables are defined on that object and display automatically ( assuming that the UI Poicies, et al are good with it ).
