How can I set the approval status to approved if there is no approvals attached to the RITM
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01-28-2025 03:06 AM - edited 01-28-2025 03:07 AM
Hi
How can I set the approval status to approved on RITM table if there is no approvals attached to the RITM How can I achieve it from Business rule
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01-28-2025 03:41 AM
Hi @Ankur Bawiskar We dont have this case approval is at later stage and not during insertion so I written this BR but how can I write the trigger condition and Is it after, before and async BR and is it insert or update I need these details
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01-28-2025 03:53 AM
that's what I mentioned how will you know when that BR to run
You can't have a generic solution for this.
What if you configure the BR as after insert but for some catalog item the approval is added at later stage? then it won't give the correct impression
Your BR script is correct and you can give it after insert, but I am not recommending doing this.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-28-2025 06:57 PM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-28-2025 04:10 AM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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01-28-2025 03:33 AM
What are the trigger conditions for this business rule? Make sure there is no impact on the existing approvals. Suppose if there is an approval after a task or sequence approvals? then?
Also as suggested by others, the recommended solution would be updating a flow.